"Dear Mr. Ralph Brogan and all at Pumps International,
I would like to take this opportunity on behalf of Raytheon Vision Systems and myself in thanking you all for providing an excellent and truly professional service, meeting all our vacuum requirements over the past 15 years. We were experiencing several problems in various areas, both in the repair/exchange system and solution requirements of our production line. Our demand for rebuilding pumps due to business growth and the more technical newer style of vacuum pumps it became increasingly expensive and our lack personal to rebuild them, Since you contacted myself, agreements were reached and our relationship and trust has grown steadily over time. Raytheon has benefited greatly in all its vacuum pump requirements. I would particularly like to thank you for your pump rebuilds are done in a timely manner and your exchange program has worked out great. I look forward to doing business with you over the coming years and wish you all a very prosperous future, as you definitely deserve it. I will highly recommend you to all concerned in my line of business.”

Tom Segura
Sr. Field Engineer II
Raytheon Vision System Company

"Greetings Ralph: We received our newly repaired pump this past Tuesday and all looks great. On behalf of my colleagues at AFG in Petaluma, I thank you, Mr. Seeger, and your staff for your assistance, advice, and quick work. We have used some of your competitors in the past for similar work and had come to expect over-priced inefficiency as the norm in the pump servicing field. Thus, your work and helpfulness is very much appreciated."

Alan Imberg
Development Technician AFG Development

"Tegal would like to extend our appreciation for your continued excellent performance and service. As you know, repairs of vacuum pumps for our chase area are a high priority for us.  Your ability to repair equipment in a timely manner is instrumental in our efforts to remain competitive in our industry.  With repairs in excess of $300,000, our continued relationship is valued and appreciated.   Thank you for your support."

Christian Rodgers
Tegal Corporation

"In the Semiconductor Industry, the relationship between the suppliers and end user could not be any more critical than the service organization selected to maintain their vacuum pumps. Here at Advanced Power Technology we choose Ralph Brogan and his staff at Pumps International as our Pump Service Provider. I cannot fully put into words the level of SERVICE and QUALITY the people at Pumps International have provided for us. This includes but is not limited to; Outstanding Pump Performance, Quick Response on Service and Technical Inquiries, Free Training and System Facilitation Audits, Fair and Competitive Pricing, and Most importantly Ralph and his staff communicate to us honestly on our requirements, telling us what WE NEED not what they want to sell. If the level of service provided by Pumps International were matched by all our vendors, our job would be almost too easy. Ralph's Colorful but Compassionate personality turns every phone call into an en-lightening enjoyable experience."

Stephen P Nuttall
Equipment Engineering Services Manager
Advanced Power Technology

"I really want to "THANK YOU" for all your excellent customer support! Also your employees who deliver and pick up are very polite and customer service orientated. They represent your company very well! It is a pleasure doing business with a company with such high customer service standards as Pumps International."

Laura Medina
Headway Technologies

"Just a quick note of thanks to you and your team for the great support we've received over the last year. Rebuilt pump performance has been excellent and delivery timely and efficient. Your team's helpful nature takes one headache out of the industry's traditional pain area-mechanical pump rebuilds. Thanks again for the support and we look forward to another great year."

Jeff Brown Sr. Director,
Equipment Engineering
Headway Technologies

"Just wanted to take a minute and say hello and to thank you for the many years of excellent customer satisfaction you have provided Tegal Corporation in our working relationship with Pumps International. For almost seven years now, Tegal has utilized Pumps International exclusively for all our vacuum pump service/rebuild needs, recycled Fomblin oil, and oil filtration units (Clarifier), and have been completely satisfied with your service. Whether it's asking you to hold some pumps because we don't need them quite yet or turning the pumps quickly because we needed them yesterday, you and your crew have jumped through hoops in order to take care of our needs."

"Your Clarifier is one of the best products I've seen on the market. We have around 20 units and in the four to six years we have owned them, we have had only two failures (motors) running 24x7 so all we do is change the filters when required. What a great, reliable product! All in all, I would rate your company and your dedication to customer satisfaction an "A+" and I look forward to the next seven years and beyond, of our continued business relationship between Pumps International and Tegal Corp. Keep up the good work Ralph."

Douglas R.
Bell Service Engineering
Support Manager
Tegal Corp.